Rolls-Royce invested painstaking care into collecting as much data as
possible; listed all service- and repair-work carried out at workshops from
their authorized dealers' network in detail und did verify the mileage of
each car, too. Any issue detected during a rigorous inspection and road-test
was rectified; as regards brakes’ pads or discs and tyres it was obligatory
to change such much earlier than when these were nearing any 'limit'. If a
service was due within the next 4,000 miles (ca. 6,500 kilometres) that was
completed as part of pre-delivery preparation. The assistance of independent
organizations was sought for checks to be carried out to make sure there was
neither a note on a car it had been stolen or written off as a total loss by
an insurance company. In certain markets an additional step was to guarantee
the car wasn’t subject to any outstanding financial agreement.
A 24 hours a day hotline had been installed for priority assistance just in
case a car might fail to proceed or perhaps become involved in an accident.
The comprehensive Provenance Warranty stated the only contingencies not
included were those "on which the manufacturer had not control", e.g. damage
to the windshield, tyres, paint and trim or a necessity for battery
replacement.
Inevitably there had to be a compromise on data protection – as obviously
there was access to all details what and where and when and at which cost
had been done (however data protection had eroded considerably anyway). The
prospective purchaser of a pre-owned vehicle might have gained additional
peace of mind from the Provenance Warranty of up to 24 months because even
the amount due for a second-hand Rolls-Royce Phantom was a considerable
investment.
